Eagle’s Darcie James-Maxwell looks back on her experience both using and then helping clients to replace investment systems, as she discusses how legacy-system replacement can be a catalyst for efficiency and growth in our latest Q&A.
Q. It’s been roughly a year since you were named the Head of Eagle’s Operations in Canada. What was your initial focus when you transitioned into this role and what have been some of the biggest challenges you’ve encountered?
That’s a good question. When I transitioned from overseeing the relationship management team in Canada to overall accountability of our Canadian business, my number one focus has remained our clients. I have spent the last year meeting with clients to ensure that we have a clear understanding of their business goals and objectives—after all, it’s paramount that Eagle continues to meet their business requirements. I also spent a fair amount of time looking at the wider landscape in Canada, where the market is on the verge of significant change. There are a number of legacy platforms that appear to be nearing end of life, which is causing several clients to think about their multi-year roadmaps.