Monthly Archives: November 2018

Q&A: Supporting APAC Clients and Expanding the Eagle Business

David Ingleson, Eagle’s new Head of APAC, shares his perspectives on Eagle’s development, the market trends he’s seeing and the opportunities to extend Eagle’s presence in the region

Q: Could you please tell us about your background at Eagle and how have your previous role as head of service delivery has helped equip you for your role as Head of APAC?
A: I originally started my journey at Eagle 14 years ago in our London office where I was focused on implementations and consulting on the Eagle Accounting solution. I then moved from London to Singapore in July of 2010 for what was supposed to be a one year secondment to work on a specific project, but my family and I fell in love with the city and eight years later, we’re still here.

My background of working on the implementation and service side of the business has given me a great perspective on the challenges that our clients face; be that the business challenges they are looking to address through their technology, the demands placed on them by their own clients or the internal challenges that inevitably surface. However, in APAC in particular, the implementation team also tends to get involved early in the sales process, so I tend to follow a client’s progress right through from sales to onboarding.

There are a number of reasons for that, but clients in Asia tend to focus on the details of implementation, including how long it will take, how it will be phased, who will be involved and how much it will cost from the outset.

If you look at the main change to my role, I’ve now also assumed ultimate responsibility for business development, sales and client support, but with my background it has been a relatively easy transition to make.  Read More…

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