Posts by: Patrick Campagnone

Art Director at Eagle Investment Systems.

Performance Measurement: Ripe for Disruption

A view on how the industry might evolve, particularly as performance professionals advocate for change.

Mark Goodey, Director & Senior Principal of Investment Analytics


The following is a summary of the article Performance Measurement: Ripe for Disruption that was published in the Fall 2018 Journal of Performance Measurement.

The thought of technological disruption in performance measurement generally makes professionals in the space a bit nervous. Rather than fearing change, however, performance teams have the opportunity to be agents of disruption and drive material advances that not only emphasize and augment the value of performance reporting internally, but also improve the customer experience for end clients. This is why the most accomplished performance professionals today are working closely with their software and solution providers to advance and evolve the function.

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Q&A: Supporting APAC Clients and Expanding the Eagle Business

David Ingleson, Eagle’s new Head of APAC, shares his perspectives on Eagle’s development, the market trends he’s seeing and the opportunities to extend Eagle’s presence in the region

Q: Could you please tell us about your background at Eagle and how have your previous role as head of service delivery has helped equip you for your role as Head of APAC?
A: I originally started my journey at Eagle 14 years ago in our London office where I was focused on implementations and consulting on the Eagle Accounting solution. I then moved from London to Singapore in July of 2010 for what was supposed to be a one year secondment to work on a specific project, but my family and I fell in love with the city and eight years later, we’re still here.

My background of working on the implementation and service side of the business has given me a great perspective on the challenges that our clients face; be that the business challenges they are looking to address through their technology, the demands placed on them by their own clients or the internal challenges that inevitably surface. However, in APAC in particular, the implementation team also tends to get involved early in the sales process, so I tend to follow a client’s progress right through from sales to onboarding.

There are a number of reasons for that, but clients in Asia tend to focus on the details of implementation, including how long it will take, how it will be phased, who will be involved and how much it will cost from the outset.

If you look at the main change to my role, I’ve now also assumed ultimate responsibility for business development, sales and client support, but with my background it has been a relatively easy transition to make.  Read More…

Meet…Barbie Connell Spencer

Eagle’s newest Insurance Accounting Lead, Barbie Connell Spencer, brings a wealth of experience navigating legacy system conversions. She also loves a challenge—a characteristic cultivated during her service in the US Navy, professional career choices and her sense of adventure in pursuing outdoor activities. 

Tell us a little about your background and your journey that lead you to Eagle?
I definitely have a unique background! After my time in the US Navy, I spent time working in IT at Intel as well as several public accounting firms. At the same time, I continued to achieve my secondary education in accounting. These experiences in the early phase of my career were critical in preparing me to consult on the installation of accounting solutions. I eventually accepted a position at MassMutual, where I would then spend the next 18 years of my career. Although I initially started out as a programmer, I gained experience learning all aspects of the insurance accounting industry, and was hooked.

Investment accounting in the insurance vertical is quite different from traditional accounting. Industry-specific rules and regulations create quite a bit of nuance, so substantial experience and a deep understanding of how business users may seek to leverage software is critical to becoming a true subject matter expert.

My ability to gain experience across a range of functions while working for my last employer, MassMutual, proved to be tremendously advantageous in building my skillset. I eventually moved away from IT and transitioned into a role overseeing investment data for the company’s investment accounting system and its corporate ledger. When MassMutual made the decision to move to Eagle, I had the opportunity to learn the Eagle system and become an expert. I served as the data-conversion lead during the implementation, so I’m well-versed in the challenges insurance companies face when transitioning from a legacy system. I also gained an appreciation for the strategy required to navigate an implementation, and have a true passion for this kind of work. After I earned my Master’s Degree, I was excited to return to my consulting roots and begin this new phase of my career at Eagle.  Read More…

Industry thought leadership from Siliski and Bradford leads to a world first by Eagle Investment Systems

In the first quarter of 2018 the Advisory Board of The Journal of Performance Measurement® (JPM) announced that the recipients of the annual Peter O. Dietz Award were Daryl Bradford, CFA, CIPM of Acadian Asset Management and Daniel Siliski, CAIA of Boston Partners Global Investors. The advisory board panel selected “Performance Drawdowns in Asset Management: Extending Drawdown Analysis to Active Returns” as one among a select group of articles chosen to recognize excellence in performance measurement literature. In the paper, the authors explain, active drawdown, or benchmark relative drawdown, is a natural extension of the performance drawdown calculation. The article considers several possible methodologies for calculating active drawdown, proposes one methodology as the most adequate, and applies the methodology to the returns of indices and mutual funds to derive practical results. Investors can use active drawdown to analyze portfolio returns, evaluate investment strategies, and inform the manager selection process.

Mr. Bradford and Mr. Siliksi will present their winning article at PMAR West, on October 17th & 18th in San Diego, California. As a testament to continuous improvement and dedication to deploying industry leading ideas with great velocity, Eagle Performance now includes the algorithm outlined by these award winning authors and will be available for demonstration at Eagle’s booth at PMAR West.

The enhancement is slated for wider release at the beginning of November 2018, along with functional enhancements to the Eagle Performance solution. Read More…

Meet…Fred Schpero

fred_squareEagle Investment Systems’ Chief Financial Officer discusses his role in the organization and how he balances the needs of the clients, the shareholder (BNY Mellon) and the rest of the Eagle organization. 

Q: Without cutting you in half and counting the rings, can you just tell us how long you’ve been at Eagle and elaborate on some of the biggest changes you’ve seen over those years?

A: First of all, thank you for not cutting me in half. And if you did, you would see that some circles are bigger than others, as some years seemed to fly by, while others felt like an eternity. That’s another way of saying that I’ve seen the ups and downs of the technology expenditure cycles in my 16 years here at Eagle.

I think the biggest change I’ve witnessed over that time is Eagle’s reaction to those cycles. Early on, we had a tendency to build software for a user base that was pre-determined in our minds. But that seems like a lifetime ago and I don’t even recognize this past iteration in the 2015 version of the Eagle application.

Today’s Eagle is in tune to the trends in the marketplace, and specifically the significant movement over the last five years to Eagle ACCESSSM, our secure private cloud. We are also focused on being solutions-oriented and really understanding the needs of our clients. We work with third parties to expand what we refer to as the Eagle Ecosystem, and recognize that partnering is a good thing, especially with our parent company. This is becoming even more obvious as Eagle has become an integral part of BNY Mellon Technology Solutions, which leverages BNY Mellon’s existing technology assets to offer integrated, digital, platform solutions across the financial services landscape. It also doesn’t hurt that BNY Mellon Technology Solutions is led by Eagle’s current chairman, and former CEO, John Lehner.

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Achieving Operational Excellence:
The Growing Role of Big Data

 As seen in the 2016 Mutual Fund Service Guide

mfs_logo

Using data science in the back office to improve processes and business performance.

Mike Maltby, Product Manager


Operational excellence has always been and continues to be the strategic goal and nirvana for asset managers and service providers. Operational procedures that have developed from constant human interaction and paper-based processing continue to haunt organizations that strive for operational efficiency. This has opened the door for technology providers to promote their evolving technologies and control environments powered by straight-through processing.

Yet, it is no secret throughout the mutual fund industry that true operational excellence continues to remain elusive. Mutual fund companies and third-party administrators continue their quest for operational excellence. The quest is fueled by the enticement of significant upside potential including:

For mutual fund companies, operational excellence enables the quickest delivery of the most accurate, highest-quality data to the front office.

For third-party administrators, operational excellence means reduced costs, better service value to clients and an ongoing competitive advantage.

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Ontario Pension Board: Achieving Efficiencies & Quality Data with Eagle Data Management

Client Conversations: A Solution for Growth, featuring Henry Yee

In this video, Ontario Pension Board Director of Investment Finance, Henry Yee, discusses how Eagle helped the pension build out its investment operations and take on a more sophisticated investment strategy, while introducing added efficiencies, transparency and better data quality in the process.

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