Eagle’s award-winning approach to outsourcing

Diane McLoughlin, Head of Relationship Management, Americas & Middle Office Outsourcing

WTGBSTAW14-OA-eagle-403x292pxI’m happy to share that Eagle recently won its first award for its outsourcing offering – “Best Outsourcing Provider to the Buy-Side” as part of the prestigious Waters Technology’s Buy-Side Technology Awards 2014.

We were singled out for the quality of our ability to provide the global investment management industry with a comprehensive technology offering, spanning everything from best-in-class products to hosted services, to a robust outsourcing solution through our relationship with BNY Mellon.

This award really highlights the strength and flexibility of our solutions across the continuum. Our aim at Eagle is to help the world grow assets efficiently by providing investment firms with the best technology across data management, accounting and performance, deployed flexibly to best meet their strategic and tactical requirements. This ranges from onsite installations (although this is becoming far less common) right through to fully outsourced services that removes from our clients the burden of managing their own systems to allow them to focus instead on running their portfolios.

Below are some examples of how Eagle’s outsourcing capabilities, through its relationship with BNY Mellon, stand apart.

Supporting business transformation
In recent years outsourcing has grown in popularity driven by, among other things, regulatory changes and cost saving benefits. However, I wanted to focus on one industry trend that we’ve noticed when it comes to firms looking to outsource: transformation.

Many firms have experienced rapid growth – both organic and acquisitive – over recent years. In many cases their business models and strategies have changed dramatically with new geographies, asset classes and distribution channels to contend with and assimilate. As they grow in complexity and look to focus on their core business of investment, managing technology and processes can become difficult and expensive. As a result, these firms often turn to outsourcing to fulfill some or all of their back- and middle-office functions.

Eagle, through its relationship with BNY Mellon, provides a fully integrated middle- and back-office outsourcing solution that is comprehensive, flexible, scalable and global making us ideally placed to help firms in this situation. We can offer firms the confidence that, as they grow and evolve both operationally and strategically, we are able to adapt and grow with them to continually meet their demands.

Supporting the front-office
Outsourcing started out largely as a response to firms’ needs to reduce or minimize costs related to the administrative side of investment management. This role has evolved to become much more integral; helping firms to address client and regulatory reporting requirements, manage risk and to inform front office decision-making. An exciting development in BNY Mellon’s outsourced offering over the last year or so has been the introduction of the Front Office Services Group (FOSG); a dedicated team which helps the front offices of clients take maximum advantage of Eagle’s technology to enrich middle office data, fulfill a wide spectrum of data and processing requirements and deliver data visualization that supports the investment management decision-making process.


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