Live from Engage: Cloud Analytics Showcases Power of Big Data

Eagle ACCESSSM unveils new cloud analytics capabilities and operations service book to optimize outcomes and enable new efficiencies.

Chris Mayo, Head of Eagle ACCESSSM Client Solutions


Two days ago, as part of the opening-day general session at Eagle’s Engage client conference, our CEO Mal Cullen provided his vision of the future and how he sees the digital platform evolving to quickly and efficiently enable solutions for financial services. For those who weren’t here in Orlando to see it live, he gave dimension to the tremendous opportunity available to our industry through the cloud and by adopting a continual deployment model that will instill far more agility, resiliency and efficiency. While much of his discussion was centered on Eagle’s current initiatives and vision for the future, earlier this morning, as part of our final day of programming at Engage, I discussed Eagle’s new cloud analytics and “Eagle Service Book” capabilities that are now available to Eagle ACCESSSM clients.

Cloud analytics, allows us to leverage all of the raw data available through our hosted cloud platform to draw insights that can translate into better business and operational outcomes. We formally kicked off our cloud analytics project last year and attendees at Engage 2015 were treated to a first look at our proof of concept. Today, as part of the Eagle ACCESSSM Services Update presentation, I highlighted how far we’ve come over the past 18 months and showcased how our capabilities in this area will continue to evolve.

In its current state, our cloud analytics platform pulls data from over 100 daily, weekly and monthly collection points to generate approximately 200 different reports for clients. Armed with robust and comprehensive operational data, we can assess product-usage patterns, make region-by-region comparisons, or simply better understand an organization’s storage-management needs. A typical service book for instance, is comprised of specific service-management requests, critical job schedules and data interfaces, as well as supplemental reports that can identify the longest running jobs or the factors that may create start- and end-time delays.

At its core, this information can tell a story around how our clients interact with our solutions and services. And with added visibility and transparency, organizations can optimize their operations to ensure they’re realizing the best possible outcomes every time. For instance, one client recognized that for every three data migrations that were put into their test region, only one would prove to be successful. Being able to quantify these results and then triangulate back to common failure factors, allowed the client to pinpoint a specific contractor’s work at the root of the high failure rate.

For many, cloud analytics will provide a first look at the power of big data and the predictive capabilities this information provides when channeled correctly. For example, understanding job-execution patterns can translate into reduced processing times for clients, while the ability to identify specific pain points can allow organizations to deploy necessary resources to deal with these issues strategically. For Eagle, this information delivers instantaneous feedback to our research and development teams, so we can better understand how each client type uses our solutions and quickly solve for any inefficiencies as they occur.

With over 85 global clients now deployed over Eagle ACCESSSM, Eagle’s secure, private cloud, few other vendors in our industry can bring the experience and scale necessary to produce these kinds of actionable insights. In many ways, it’s an extension of our mission to help the world grow assets efficiently. With over 50% of our clients now utilizing a follow-the-sun, global services model, the introduction of our data analytics capabilities represents yet another incentive for those that haven’t yet made the move to the cloud.

Leave a Reply