relationship management

Building a Community to Navigate Change

Diane McLoughlin, Head of Client Relationship Management


Industry changes have reoriented our clients’ businesses and we have altered the way we serve our clients in response. Eagle’s Global Client Coverage Model organizes client touch points into three key roles: the relationship manager, the project executive and the client operations manager. Eagle’s relationship manager is committed to aligning overall business objectives with the capabilities of the Eagle solution. The relationship manager has end-to-end accountability of the relationship throughout the client lifecycle and helps to ensure alignment of short, intermediate and long-term goals. The client operations manager is the main point of contact for technical support on a 24/7 basis and the project executive oversees implementation activities. The project executive is dedicated to helping the client successfully deploy the solution while helping to ensure benefits by using our best practices.

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